Ideally we finish what we started :) BUT we are there for you and your family. Whatever the need may be, we have you covered! Our team will touch base via email before the four man hour mark. We will clean based on your priority list so B.E. specific (did you sing it too?) and at the four man hour mark our team will touch base with our office to let us know;
They can usually give us an approximate guess and are sometimes fairly spot on but you will notice we still use words like "Approximately 5-6 man hours". This allows a little wiggle room. We like wiggle room and are big fans of under promising and over producing so you let us work our magic! We will plan to finish unless we hear differently or make a plan to utilize as much time in our schedule as we are capable of dedicating and can plan a time to come back and finish if need be. If you are unable to make yourself available to your email, please let us know an alternate way of getting a hold of you or set a budget upon booking. We are here to make life easier but don't want to play with your heart or your budget.
If, for any reason, you don't hear from us and have a question, reach out! Human error does happen and technology can be a fickle beast but we do our best to stay on our game!
For safety sake, on initials, there is always more than one person. We will arrive in a group of two. This means that 2.5 hours x 2 people is FIVE hours of work. If we did send just one person, they would be there for the full five man hours by themselves. 5 x 1 is five hours of work. Makes sense?
If you do have a time budgeted for us to be in the home, let us know that too! We can aim to travel as a group of two so we can be in and out in half the time! Again, whatever makes life easier. I will stop saying that at some point but I do love having a job that allows me to keep typing it!
I could NOT be any more excited about typing this one out! We are an all natural cleaning company and have started our line of cleaning products called Lathered Essentials. Now you can purchase anything from Hand Sanitizer to the exact same cleaning supplies that are used with each one of our cleans! Exciting stuff.
Full disclosure; All cleaning supplies are first tested on Kristin & Meghan and their homes. We believe in safe and healthy cleaning and will make sure we feel good about using it around our loved ones before introducing it to yours.
$40/man hour. This is $40 per person per hour. Like we mentioned, we always charge by the person.
We will touch base at the four man hour mark via email to let you know how everything is going. If you decide you want to keep it within the five man hour mark, great! If an extra hour (.5 x 2) is in the budget and it means we may get to make everything perfect, that is great too! We are here to make life easier and we love to communicate! You let us know what YOU need!
Please know that we do want to! The only time we can guarantee the minute is at our first clean in the morning. We can assure you our staff will pull up to your home at 8:45 and aim to walk in for 9:00. That is solid planning.
Any other time, we do ask for some wiggle room (there it is again) as we will always aim to give the home before and after you the care and attention it needs which also means we will give your home the same love and attention when it comes time! We try to be consistent and we try to plan and respond accordingly. IF you are working within any time constraints (i.e your child needs a 12:00 nap or the day is doomed... it happens to the best of us!) then let us know that ahead of time and if we can shuffle another team to come early when we find out one is running late then we can pull a switch-a-roo! We love to help but we also love to be told when it is needed!
Any WAY you want! We love to make this part easy. We do ask that you are able to keep a credit card on file but we don't have to use it! If you choose, we can automatically submit your credit card payment after each clean.
For initial appointments and move in/out cleans, you can leave a deposit on file if you are unable to leave a credit card but for ongoing, we know where you live.
You may pay by Email Money Transfer as well. We can agree on a password beforehand.
Oh, YES PLEASE! Being in love with pets is a prerequisite of working with Lathered. They have to like you and you have to like them.
On that note, please know that while we are okay with them, if there is any reason you feel they may not be okay with us, please let us know and we can all make a plan. Sometimes pets are weird about having people in their homes and that is OKAY. Maybe you can be home the first time we arrive or maybe there is somewhere you can put them for safety? Maybe there are bribery treats that work every time! Leave a baggie for us on the way in and we will bribe them into loving us. I do it with my children... it works.
Also let us know if the kitty is a runner. We will be on the lookout and James Bond our way in and out the door!
Point is, our arrival should NEVER stress anyone out! Two legs or four, comfort is key.
This is completely up to you! We have clients who are home for their cleanings, clients who meet us at the door to let us in and then take off, and clients who have given us their door code since the first appointment. Whichever option makes you most comfortable, works perfectly with us!
You can always feel safe with Lathered in your home. We are insured, bonded, covered by WCB and each team member has up to date criminal record checks.
Franchising with Lathered
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